By proceeding with the reservation, you agree to be bound by the following terms and conditions set by The Haven. Please read them carefully before you proceed with your reservation.

1. General

  1. Jet Quay Pte. Ltd, owner and operator of The Haven, reserves the right to change these Terms and Conditions at any time without prior notice.
  2. Usage of The Haven for infants under the age of two is complimentary.
  3. We reserve the right to change our product's prices at any time without further notice.
  4. No animals are allowed in The Haven.
  5. Smoking is strictly prohibited in The Haven. A fine of SGD $500 will be imposed on anyone caught smoking.
  6. For arriving and transiting passenger, please clear immigration and baggage retrieval before proceeding to the lounge.
  7. For departing passenger or non-travelers, please proceed to the lounge directly.
  8. You hereby agree that Jet Quay Pte Ltd may collect, obtain, store and process your personal data that you provide for the purpose of considering your feedback and/or for receiving updates, news, promotional and marketing mails or materials.

2. Reservation

  1. Reservations can be done through our website “http://www.thehaven.com.sg”. Once the booking has been processed, you will receive a confirmation email that outlines a summary of your booking. Please review the information carefully and contact us immediately at reservations@thehaven.com.sg if you have any questions or require any changes.
  2. The confirmation email is to be presented upon registration for access into The Haven.
  3. A pre authorization will be performed on your credit card to guarantee your reservation.


3. Cancellation and/or Amendment

  1. Cancellation of and/or amendments to your reservation must be made 24 hours prior to your reservation.
  2. Refunds will not be given for cancellation and/or amendments made within 24 hours prior to your reservation.


4. Payment / Credit Card

  1. The Haven accepts Visa, MasterCard and American Express.
  2. Exchange rates are converted using our bank's exchange rate on the day of the transaction.
  3. All prices quoted are in Singapore Currency and subject to 10% Service Charge and prevailing 7% Goods and Services Tax.


5. Facilities & Services

  1. Shower Room
    1. The shower facilities are based on first-come first-served basis.
    2. Children, 2 years and under are entitled to complimentary service, as an additional guest to a paying adult.
  2. Nap Room
    1. Occupants must be a minimum of 18 years old, with a valid photo ID, to check in.
    2. The maximum number of guests per room is either 1 adult, or 1 adult and 1 child. Children, 3 to 12 years of age, have to purchase a child lounge package when sharing a room with a paying adult.
    3. Children, 2 years and under are entitled to complimentary service, as an additional guest to a paying adult.
    4. Users aged 3 to 12 years are considered children while full paying adults are considered to be 13 years of age and above.
    5. A refundable deposit of SGD $20 or equivalent in accepted foreign currency will be collected upon registration for incidentals.
  3. Baggage Storage
  1. Only The Haven users are permitted to leave their baggage in the baggage area.
  2. For security reasons, there will be an exchange of identification document.
  3. Guests will not be allowed to leave the premises without their baggage.



6. Unaccompanied Minors

  1. Occupants under the age of 18 are required to have their guardians fill up an indemnity form that is to be scanned and sent to reservations@thehaven.com.sg prior to checking in.


7. Damages

You are liable for any damage howsoever caused to the allocated room(s) or to The Haven’s facilities caused by you or any persons in your party. We reserve the right and you hereby authorize us to charge your credit or debit card for any damage incurred (including specialist cleaning) or for any items that are missing when you leave.